JoVE Business

Marketing

Video textbook for business education: Visualized concepts and real-world case studies

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17 Chapters

250+ Videos

1,750+ Multiple Choice Questions

Table of Contents

Chapter 14

Services Marketing

31 Videos

44 Minutes

Defining Services
1:23

VSports注册入口 - Defining Services

243 views

Evolution of Services Marketing
1:29

"V体育官网入口" Evolution of Services Marketing

380 views

Economic Importance and Growth of Services
1:30

Economic Importance and Growth of Services

191 views

Overview of Services Industry
1:24

Overview of Services Industry

121 views

Service Products Versus Customer Service and After-Sales Service
1:30

Service Products Versus Customer Service and After-Sales Service

159 views

Categories of Services
1:24

V体育官网入口 - Categories of Services

86 views

Service Quality
1:27

"V体育ios版" Service Quality

172 views

Service Gap Model
1:24

V体育2025版 - Service Gap Model

140 views

Service Consumption
1:31

Service Consumption

130 views

Customer Expectations and Factors Influencing It
1:30

Customer Expectations and Factors Influencing It

160 views

Creating Service Experience
1:26

Creating Service Experience (V体育官网入口)

107 views

Service Delivery
1:21

Service Delivery

110 views

Service Product
1:20

Service Product (V体育安卓版)

77 views

Pricing Strategy
1:28

V体育官网入口 - Pricing Strategy

186 views

Service Communications Model
1:24

Service Communications Model

153 views

Service Delivery Process
1:20

Service Delivery Process

129 views

Service Environments
1:28

Service Environments

164 views

Service Employees
1:28

"V体育ios版" Service Employees

160 views

Internal Marketing
1:21

"V体育2025版" Internal Marketing

117 views

External Marketing Strategies in Services
1:30

External Marketing Strategies in Services

80 views

Interactive Marketing in Services
1:25

Interactive Marketing in Services

75 views

Integrated Marketing Communications for Services
1:21

Integrated Marketing Communications for Services

71 views

Service Recovery Strategies
1:28

Service Recovery Strategies

80 views

Customer Feedback in Services Marketing
1:25

Customer Feedback in Services Marketing

65 views

Service Branding
1:29

Service Branding

77 views

Relationship Marketing in Services
1:27

Relationship Marketing in Services

75 views

Service Innovation and New Service Development
1:22

Service Innovation and New Service Development

109 views

Digital Transformation in Services Marketing
1:29

Digital Transformation in Services Marketing

106 views

Global Services Marketing
1:20

Global Services Marketing

79 views

Ethical Issues in Services Marketing
1:27

V体育官网 - Ethical Issues in Services Marketing

109 views

Sustainability in Services Marketing
1:29

Sustainability in Services Marketing

175 views

Why Choose JoVE Business (V体育2025版)

Better learning outcomes for students

Peer review studies showed that students’ test grades are 2X higher after using JoVE video.

Easier teaching (VSports app下载)

90% of students report higher engagement with subject when using JoVE video.

Concepts in Context

Bridge the gap between academic theory and real-life business scenarios with videos that show application of key concepts.